National GP Patient Survey
The GP Patient Survey is a national scheme run by NHS England. It aims to assess patients' experiences of the access and quality of care they receive from their GP Practice, as well as dentists and out-of-hours services.
The results for the survey for 2019 have now been published, and we are delighted to say that our results are generally very positive.
84% of patients who responded said that they found our receptionists helpful, 80% of people who responded said that they found their experience of making an appointment good.
90% of responder's said that they had confidence and trust in the healthcare professional they saw or spoke to in their last general practice appointment, and 89% said the GP's were good or very good at involving them in decisions about their care.
The survey has identified some areas for possible improvement. While 57% of people who responded said they were satisfied with the type of appointment they were offered, this figure could still be higher and we are always looking into ways of improving patient's choices for access to medical care. 72% of responder's said that they waited from 5 to 15 minutes after their appointment time to be seen.
Click here for the full results for Bowling Hall Medical Practice
Click here to find out more about the GP Patient Survey